We offer free shipping on domestic orders $80+
After an order is placed, please allow 2-4 business days for the order to be packed and shipped. Once processed, you will receive an email with your tracking information. You can also track your package based on the shipping option you selected during checkout.
International Shipping
For all international orders, we offer international standard and express shipping to most countries. All shipping costs are calculated, based on location, at checkout, and orders are shipped internationally with “Delivery Duties Unpaid.”
Customs, duties, taxes, and brokerage fees ARE NOT charged by Fatou Fit™ and are the customer’s responsibility at the time of delivery. Failure to pay these fees may result in the package being returned to Fatou Fit™. In this event, we will NOT resend your package and instead issue store credit in the amount of the subtotal of your order, excluding the shipping fee.
Delivery
There may be delays with USPS and UPS due to current world events such as the COVID-19 pandemic and holiday peaks, seasons, and sales. Naturally, during these events, postal carriers such as USPS and UPS are dealing with a surge of packages.
Once orders are processed and in the courier’s possession for shipping, packages are the responsibility of the courier for successful delivery. We are not responsible for lost, stolen, delayed, or damaged packages caused by natural disastersweather conditions.
If you receive an email that your package has been delivered but you did not receive the physical package, or it has been lost in transit, please know that we have mailed your package and the courier has either misplaced the package (i.e delivered to a neighbor’s address) or marked it delivered prematurely. In that case, wait 1 or 2 business days to see if the package arrives and if not, file a claim below depending on the courier:
*USPS for a missing package here * File a Claim | USPS – United States
*UPS for a missing package here * File a Claim | UPS – United States
